2025. Analisis Kualitas Pelayanan Untuk Meningkatkan Kepuasan Pelanggan Dengan Metode Quality Function Deployment (Studi Kasus PDAM Tirta Gemilang Unit Kalinegoro Kabupaten Magelang): Analysis of Service Quality to Increase Customer Satisfaction Using the Quality Function Deployment Method (Case Study of PDAM Tirta Gemilang, Kalinegoro Unit, Magelang Regency). Borobudur Engineering Review. 5, 1 (Apr. 2025), 34–46. DOI:https://doi.org/10.31603/benr.v5i01.12350.