Analisis Kualitas Pelayanan Untuk Meningkatkan Kepuasan Pelanggan Dengan Metode Quality Function Deployment (Studi Kasus PDAM Tirta Gemilang Unit Kalinegoro Kabupaten Magelang): Analysis of Service Quality to Increase Customer Satisfaction Using the Quality Function Deployment Method (Case Study of PDAM Tirta Gemilang, Kalinegoro Unit, Magelang Regency). Borobudur Engineering Review, [S. l.], v. 5, n. 1, p. 34–46, 2025. DOI: 10.31603/benr.v5i01.12350. Disponível em: https://coba.unimma.ac.id/benr/article/view/12350. Acesso em: 30 sep. 2026.