“Analisis Kualitas Pelayanan Untuk Meningkatkan Kepuasan Pelanggan Dengan Metode Quality Function Deployment (Studi Kasus PDAM Tirta Gemilang Unit Kalinegoro Kabupaten Magelang): Analysis of Service Quality to Increase Customer Satisfaction Using the Quality Function Deployment Method (Case Study of PDAM Tirta Gemilang, Kalinegoro Unit, Magelang Regency)”. 2025. Borobudur Engineering Review 5 (1): 34-46. https://doi.org/10.31603/benr.v5i01.12350.