PENGARUH TOTAL SERVISE QUALITY MANAGEMENT TERHADAP KEPUASAN PELANGGAN. Jurnal Analisis Bisnis Ekonomi, [S. l.], v. 8, n. 1, p. 100–114, 2016. Disponível em: https://coba.unimma.ac.id/bisnisekonomi/article/view/706. Acesso em: 30 sep. 2026.